Our care management team serves as the essential link between patients, providers, and the complex healthcare landscape. By integrating specialized oversight with advanced monitoring, we ensure that no aspect of your health is left to chance. 

Our Team’s Standards of Excellence

We believe that effective care management requires a deep foundation of clinical knowledge and practical wisdom. Every coordinator on our team meets the following rigorous standards:

• Clinical Expertise: Our coordinators are all clinical staff, holding a minimum credential of Medical Assistant (MA) or higher. This ensures they have the medical literacy necessary to understand complex diagnoses and communicate effectively with your doctors.

• Deep Experience: We do not staff our programs with entry-level personnel. Every coordinator brings 10+ years of dedicated care management experience, offering a level of insight and empathy that only comes from a decade of navigating the healthcare system alongside patients.

At MyVitaLink, our Quality Improvement (QI) and Value-Based Care (VBC) team drives clinical excellence by prioritizing patient outcomes over traditional fee-for-service models.

Our team ensures that care delivery is safe, effective, and aligned with national benchmarks through:

• Programmatic Leadership: Expert management of MSSP, Medicaid, and ACO initiatives.

• Outcome Optimization: Real-time data analysis to close gaps in care and improve long-term health metrics.

• Regulatory Precision: Seamlessly handling complex compliance and reporting requirements for value-based contracts.

Elite Clinical Expertise

We believe high-stakes care management requires veteran leadership. Our QI/VBC team comes with 15+ years of specialized experience. This deep background allows us to translate complex data into actionable clinical strategies that thrive within the MSSP and ACO landscapes.

To ensure the highest level of precision and security, we partner with a leading RCM firm to bring you state-of-the-art billing technology and specialized expertise. This strategic partnership allows us to offer:

• Full-Service Support: From eligibility verification to denial management and final payment.

• Clinical Alignment: Deep integration with QI metrics and care management programs to maximize value-based incentives.

• Maximized Efficiency: Reducing the days in accounts receivable (AR) and increasing clean-claim rates.

• Lower RCM Fees: our RCM team acts as the dedicated bridge between your practice and the complexities of medical billing. By leveraging a strategic partnership with a premier billing firm, we provide an elite level of service that balances cost-efficiency with high-touch advocacy. 

Ready to streamline your revenue? Let us manage the complexities of the billing cycle while you lead the way in patient care.

Kelly Curtis, CMA(AAMA), CPhT, HITCM-PP, CPHIMS, CPAHA 

Kelly brings a powerhouse of clinical and operational expertise to her role as Director of MyVitaLink. With a career spanning 23 years in healthcare, Kelly’s journey began on the front lines as a Medical Assistant in a physician's office, evolving into a seasoned executive leader of remote Care Management (CM) and Quality Improvement (QI) departments.

Kelly is a highly credentialed leader, holding a suite of certifications that bridge the gap between clinical practice, pharmacy, and health information technology.

Continuing Excellence: Currently pursuing CPHQ certification to further solidify her mastery of healthcare quality.

Kelly specializes in navigating the complex regulatory and financial landscapes of modern medicine. Her expertise is instrumental in helping practices thrive within:

• Accountable Care Organizations (ACOs) and Medicare Shared Savings Programs (MSSP).

• Value-Based Care & Risk Adjustment: Implementing strategies that align clinical outcomes with financial success.

• Quality Metrics & Reporting: Leading initiatives in electronic reporting and the optimization of EHR systems to ensure data integrity and compliance.

Throughout her career, Kelly has been a catalyst for growth, helping practices drastically improve shared savings. By leveraging remote care management programs, she strikes a vital balance: striving to provide the highest standard of patient care while simultaneously increasing revenue and operational efficiency for healthcare providers.